Returns & Exchanges
At Akoya Mockups, we strive for complete satisfaction with your digital assets; however, due to the nature of downloadable products, we offer a 14-day window for credit or technical support if the files do not meet your expectations. Please review our process below to initiate a request for a replacement or a store credit.
Initiate Your Request
Contact our support team with your order number and the specific reason for your return or exchange request.
Technical Review
Our team will review the digital file for any defects or compatibility issues to ensure the product functions as intended.
Approval Notification
Once your request is processed, you will receive an email notification regarding your eligibility for a store credit or a file replacement.
Receive Store Credit
Approved returns will result in a digital gift card or a direct replacement link sent to your registered email address within 48 hours.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing